The big “O” delivers

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A Multichannel Merchant staffer ordered a rug from the Overstock.com Website for the first time on a Saturday night in late November. Not only did the rug arrive the following Tuesday, it was delivered a day before the merchant's ship confirmation e-mail hit the staffer's inbox. What's more, the shipping was just $2.95 — the Website's standard fee.

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E-mail: melissa.dowling@penton.com

Phone: 203-358-9900 Fax: 203-358-5823

Letter: 11 River Bend Drive South, Stamford, CT 06907 or visit us on the Web at www.MultichannelMerchant.com

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