Fear FACTA
Mar 1, 2008 12:00 PM
This isn't a new law. The Fair and Accurate Credit Transactions Act, or FACTA, was passed by Congress in 2003 in an effort to combat identity theft. It...
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Listen Up
Dec 1, 2007 12:00 PM, By KAREN M. KROLL
We all know the drill. An order comes in, and the picker has to wade through sheets of labels to know what to pick. It takes time, and he also has to report that it's complete. But there's another way. The worker gets the order through a headset. When he's finished, he says “done.”...
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New dogs learn old tricks
Sep 1, 2007 12:00 PM, BY KEN MAGILL
One of the most telling examples of how far e-commerce has evolved in the past decade happened this summer at the eTail 2007 conference in Washington....
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 The Fulfillment Doctor On: Scripted Demos and the OMS
Aug 1, 2007 1:26 PM, By Curt Barry
Question: We have been investigating replacing our order management system, and we have had vendors in to demonstrate their systems. While we have spent a lot of time, we don’t ever seem to see the whole system or the particular features that are critical to our business.
Answer: Two words: scripted demos.
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Supply Chains and Customer Service
Jun 1, 2007 12:00 PM, By Sherry Chiger
Customer service and customer satisfaction are not one and the same: The former is the perception of the provider, and the latter is the perception of...
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The Software Corner
Apr 18, 2007 10:03 AM, By Ernie Schell
The director of Ventnor, NJ-based consultancy Marketing Systems Analysis, Ernie Schell takes a quarterly look around the changing software landscape for MULTICHANNEL MERCHANT/OPERATIONS + FULFILLMENT. ...
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The Fulfillment Doctor Pays a Visit to…Order Management Systems
Apr 4, 2007 9:13 AM, By Curt Barry
Question: Our company installed a new order management system (OMS) lst month. While we spent considerable time educating our users and completing the conversion, I’m concerned that we are learning how to manage our business with the new system too slowly. What should our plan of action be?...
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Resource Guide: Alternate Payment Systems
Mar 1, 2007 12:00 PM, By William Atkinson
Merchants operating businesses through the mid-1960s were in the habit of receiving two types of payments from customers: cash and checks. From the mid-1960s...
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The State of Online Security: Not So Good
Feb 6, 2007 1:50 PM, By Brett Oliphant
Half of all Websites are vulnerable to database attacks, according to security data collected from 27,000 ScanAlert customers for a recently published report. Forty-five percent of Websites had a serious database vulnerability ...
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10 Steps to Smoother System Selection and Implementation
Nov 22, 2006 12:48 PM, By Curt Barry
Systems selection and implementation is serious business, and no one wants to make an already complex process more difficult or more costly. Over the years, we've determined some principles to follow during an implementation project that will significantly improve the chances of success for all parties concerned. ...
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Merchant Service Processing: What You Must Know!
Nov 22, 2006 12:45 PM, By Ross Federgreen
Most merchants need to accept credit cards in one form or another to survive in the current payment environment. Here are some tips to achieve the best merchant service relationship possible. ...
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The Ins and Outs of World Class Order Selection
Nov 8, 2006 10:18 AM, By Sam Flanders
You don't always have to spend a lot of money on a new piece of automaton or software to save significantly in your order selection operation. In fact, many costly systems rely on one or more of the very same process changes we'll discuss here. By deploying one or more of these ideas, you can sometimes dramatically increase your labor efficiency (by 50% or more) and do it without any substantial risk or expense....
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Working for Scale
Oct 1, 2006 12:00 PM, By Kate Vitasek
It is a long-held belief among warehousing professionals that highly automated distribution centers are more challenging to modify in response to changes...
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Order Management
